Singapore Bank OCBC's Chatbot Helps Bring In $10 mil. of Home Loans in 3 months
Asiaone | 06 April 2017
Source: ST file photo
Singapore-based OCBC rode on the Fintech wave and cashed in over $10 million in about 3 months with the help of the Chatbot, "Emma".
Being "trained" to "identify and associate with all terminology used in the process of applying for or refinancing a home loan". Emma also has the capability to upskill and respond to new questions should there be new or revised regulations. Through Emma, OCBC received more than 20,000 enquiries.
Also joining the Fintech bandwagon is POSB and Standard Chartered Private Bank, which launched its own chatbot and digital wealth management tool respectively. For the full report, please access the following LINK.
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